Shannon AI
Draft — not yet published. Confirm the legal entity, domain, and contact email in src/lib/legal/legal-info.ts before submitting this URL to Google. This banner disappears once every placeholder is replaced.

Terms of Service

Last updated: 14 July 2026

These Terms of Service (“Terms”) govern your access to and use of the Shannon AI platform provided by «CONFIRM» (registered legal entity) (“we”, “us”). By creating an account or using the service, you agree to these Terms.

1. The service

Shannon AI is an appointment-setting platform that helps businesses nurture their own sales leads over WhatsApp and phone and book appointments on a connected calendar. Messages and AI-voiced calls are generated to assist the customer’s outreach; during the pilot, message sends are reviewed by a human before delivery.

2. Accounts

You must provide accurate account information and keep your credentials secure. You are responsible for activity under your account. You must be authorised to act for the business you represent.

3. Customer responsibilities & acceptable use

  • You must have a lawful basis and any required consent to contact the leads you load, and must comply with applicable messaging, marketing, telemarketing, and data-protection laws (including Singapore’s Personal Data Protection Act and do-not-call rules).
  • You must honour opt-out and do-not-contact requests, which the platform also enforces.
  • You must not use the service to send unlawful, deceptive, harassing, or infringing content, or to misrepresent the AI’s capabilities.
  • You must not attempt to disrupt, reverse-engineer, or gain unauthorised access to the service.

4. Data protection

Our handling of personal data is described in our Privacy Policy. For lead and conversation data, you are the data controller and we act as your service provider, processing data under your instructions.

5. Third-party services

The platform relies on third-party providers (including messaging, telephony, speech, calendar, and hosting services). Your use of features built on those providers may be subject to their terms, and their availability is outside our control.

6. Intellectual property

We retain all rights in the Shannon AI platform. You retain rights in your own content and data. Sales playbook content and configuration provided to you remains the property of its owner and may not be copied or redistributed outside the service.

7. Availability & changes

The service is provided during an active pilot and may change, be interrupted, or be discontinued. We may update these Terms; continued use after a change constitutes acceptance.

8. Disclaimers

The service is provided “as is” and “as available” without warranties of any kind, to the fullest extent permitted by law. We do not warrant that the service will be uninterrupted, error-free, or that AI-generated content will be accurate or fit for a particular purpose. You are responsible for reviewing outreach before it is relied upon.

9. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, or data, arising from your use of the service.

10. Termination

You may stop using the service at any time. We may suspend or terminate access if these Terms are breached or if required to protect the service or its users.

11. Governing law

These Terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction over any dispute, except where applicable law provides otherwise.

12. Contact

Questions about these Terms: «CONFIRM» (registered legal entity) — «CONFIRM»@shannon.so.